Customer Relationship Management
The company closest to the customer wins. Understanding your customers and being in front of them at the right time with the right message is about more than technology, but the Customer Relationship Management (CRM) system is the nerve center. From Salesforce to Microsoft Dynamics and others such as SugarCRM and Base, the world of CRM is full of top notch options to drive your required outcomes. Hawkins Point is technology agnostic in our view of the market and brings a practical approach to delivering a user experience that will be drive adoption and increase sales and service throughout. We maximize the return on your CRM investment with our proven and repeatable methodologies for strategic planning, system evaluation and selection, implementation governance, and training.
Enterprise Resource Planning
Hawkins Point addresses the business, organizational, and technical aspects of any Enterprise Resource Planning (ERP) initiative. Well versed in Oracle, SAP, Netsuite, Epicor, Microsoft Dynamics, and QAD, Hawkins Point takes a business needs-first approach to ERP programs. Whether you need an objective perspective on the evaluation and selection process, or you’re looking a partner to govern the implementation, Hawkins Point has you covered and will be an indispensable asset in ensuring your ERP investment is maximized.
Human Capital Management
Attracting, supporting, and retaining employees is more imperative than ever in today’s global and ever-changing business climate. Lucky for you, with the emergence of Cloud and the pace of change in the Enterprise Application landscape, there are more tools than ever at your disposal to help you attract, support, and retain the high caliber employees you need to grow your business. Hawkins Point Human Capital Management (HCM) expertise ranges from full suite platforms such as WorkDay, Oracle, and SAP to point solutions for Learning Management and Talent Acquisition. Hawkins Point works from the business problem out and helps you identify the right solutions, govern the implementation, and get your team trained to maximize your HCM technology investment.
Content Management
Enterprise Content Management (ECM) is a key ingredient to operational efficiency and sound (and timely) decision making. Rather than spending your time searching for the right information or managing loads of content, ECM enables you to spend that time using the content you need to make better decisions and beat your competition. With re-usable templates and proven methodologies, Hawkins Point helps you maximize your ECM Investment and ensure compliance with legal and regulatory obligations through the following services:
- Compliance Evaluation and Remediation
- Application Rationalization
- ECM Strategy Framework and Execution
Enterprise Architecture
Enterprise Architecture is a value creation engine that enables the ongoing alignment between evolving business process and strategies and the most practical application of technology. The required investment of time and capital to establish an Enterprise Architecture foundation translates to ongoing return in the form of business agility and scalability enabled by technology. Hawkins Point helps you increase value and minimize risk through the following Enterprise Architecture Services:
- Enterprise Architecture Assessment, Strategy, Roadmap, and Execution.
- Application Rationalization
- IT Asset Management
