Key to building any successful organization is attracting and recruiting people with high levels of character. In any competitive endeavor– be it business or even athletics– teams that are built upon character, working in high levels of mutual respect and trust, will deliver exceptional performance and execution skills. CEO’s, executives, and senior managers all agree character is more important than individual education, talent, or intelligence. Teams built upon character execute well in high-stress situations. Perennial super bowl winning coach, Bill Bellichick, speaks to this when he was quoted to have said, “Talent sets the floor of a team, and character sets the ceiling.”
The Core of Character is Courtesy
If a team’s character is core to its high performance, then the core of character is courtesy in the workplace. Skills in human relations are the X-factors in the trait of character. There is an apparent difference in people who possess them. The ability to work with others– to instill ownership and commitment to the team and the team’s objectives – is often an overlooked trait. Managers who foster individual respect and courtesy in the workplace such as the way people are valued will quickly define an organizational reputation. A manager who does not foster this will also create quite the reputation. The reputation of organizations and the managers that toil in them can be famous or notorious depending on management style.
The Impact of Management
Regardless the level of talent or ability to get results, managers with a bombastic work style will never make long-term contributions or have sustained levels of success. Aggressive, impulsive, and tactless managers and team members will invariably become tedious to the host organizations, leading to team fatigue and eventual turnover. Greek philosopher Aristotle said, “Character may be called the most effective means of persuasion.” However, the considerate and concerned manager, open to new ideas, looking for input in strategic decisions, is destined to prosper and attain higher levels within the organization. A winning organization communicates well internally and externally. Organizational and interpersonal courtesy dictates the level and depth of communication. In my view, to be eligible for continued career success, the wise manager will continually work on building this character of courtesy.