The client was in the early stages of implementing multiple Salesforce solutions that would introduce significant change events for all individuals whose jobs contain touch points to customers, including Sales, Marketing, and Customer Support. Also there was a large number of major technology projects in the pipeline. The organization needed be prepared to absorb and adopt all of this change.
Hawkins Point Partners leveraged our Organizational Change Management playbook and framework to create a pragmatic OCM business capability. We leveraged our knowledge base and industry best practices, considering the distinct culture, capability and commitment of the client. We delivered and executed a repeatable process that was institutionalized as a business capability, designed to evolve over time. The effort to create the Change Program was actively supported by executive management. This program was delivered via a collaborative execution approach, implemented in concert with the client and business customer.