Business Problem

The client was seeking a Managed Services partner to provide reporting and analytics services to commercial stakeholders. The existing Managed Service Provider was proving to be unresponsive and was providing inadequate support for the needs of the business. The client needed to engage with a partner would not only provide a qualified and scalable team, but also identify and execute on process improvements to enhance the business partner experience over time.

Hawkins Point Solution

Hawkins Point quickly created and deployed a skilled team to transition support of the commercial reporting environment from the current provider to our team. We worked closely with the client’s team to ensure this transition did not disrupt service, gradually taking over and leveraging current provider resources until the transition was complete. The Hawkins Point team provides reporting, extract and quality assurance services. As part of the service Hawkins Point provides senior executive oversight to ensure we are providing optimal service, manages resource performance, flexes the team with demand, and continually optimizes processes and methods.

Results

  • Added Multiple Flex Resourcesto quickly respond to a sudden increase in information requirements
  • Optimized Testing Processthat decreased long-running testing cycles by half for critical financial reports
  • Developed Robust Performance Dashboardingproviding client senior management the ability to demonstrate program success