Large and complex programs require Governance methods and tools that achieve repeatability and predictability. Defining and implementing these processes contributes to program success. Hawkins Point establishes a Communications Plan that effectively informs all project Stakeholders. We then manage all issues to ensure the necessary exchange of information.
Managing change and controlling scope is critical to ensuring program value. Risks are managed by establishing probability, assessing impact, and developing mitigation strategies. Quality must be controlled and assured. And ultimately, program stakeholders must have full transparency in financial and performance measurement and reporting.
Effective requirements are critical to delivering application functionality. Establishing a Requirements Engineering lifecycle defines the discipline of elicitation, analysis, documentation, and management of requirements. Standards, methods, tools, and templates support consistency and accuracy. Solid requirements engineering provides an unambiguous and comprehensive definition of all features of requirements and clearly delineates roles and responsibilities for all project contributors. The institutionalization of standard practices across the organization will result in increased business customer satisfaction resulting from higher value solutions, decreased implementation costs due to identifying defects earlier in the process, and superior requirements quality leading to improved project health throughout the delivery life cycle.
Pure Agile is seldom seen today. Many organizations are applying the tenets of Agile in unique environments and organizational cultures. This enables a collocated team concept in a distributed delivery model. Agile mandates just in time planning as projects evolve, requires an approach that is lighter on process with only minimally required documentation. Delivery must be change responsive to satisfy business requirements that are mission critical but not discovered early in the project. Applying all of these principles in a Fit for Purpose approach creates an effective Agile Rhythm.
IT Service Management
Companies are faced with difficult decisions on how to optimize IT operations and still deliver a flexible service that enables business customers to respond to rapidly changing markets. Technology leaders must define and implement the set of practices that focuses on aligning technology services with the needs of business. They must design and implement practices in a Fit for Purpose model in the disciplines of Data Center Operations, Security, Networks, Systems and Applications, Monitoring, Service Desk Management, Desk Side and Mobile Computing Management, and Application Management.
Business Process Improvement
Business and technology organizations possess an on-going commitment to evolving business processes. We incorporate a scenario-based approach to define and document the current and future processes, to identify opportunities for improvement while preserving the best of existing processes. Developing the “Case for Change” which targets the areas for improvement yields the greatest benefit. Operational measurements are gathered to baseline current performance levels against industry accepted benchmarks. We conduct Challenge Sessions with process owners and other stakeholders to validate work in progress and serve as a mechanism for knowledge transfer.
Organizational Change Management
Our process creates a repeatable business capability that addresses the “people” side of change. The optimal approach prepares the organization, impacted team members, and customers for pending changes. We assess and facilitate organizational readiness and determine the capacity for change. Understanding impacts of planned changes is a precursor to engaging and preparing the workforce for those changes. We ensure changes made within an organization are implemented in a manner designed to minimize disruptions to productivity. Our approach features data-driven recommendations to selective activities and builds on a continuous improvement assessment framework.